By Denise Dubie
CA Technologies Tuesday announced the general availability of software that the company says will enable enterprise IT departments to better manage business services across sophisticated environments using automation, modeling and intelligent correlation technologies to optimize IT service performance, quality and availability in real time.
Read the CA Technologies press release CA Technologies Delivers Next-Generation Service Assurance Product to Help Improve Service Quality and Predictability, and Optimize IT Operations
Read an in-depth take on the news Bridging the "IT Operations-Business Gap"
Watch a humorous video explanation of the technology IT Sandwich: InTernatIonal Lunchwagen
View a slideshow sharing product details and explaining new features CA Service Operations Insight r3.0
CA Service Operations Insight (SOI) 3.0 software promises to help IT managers who are responsible for service quality and performance in traditional as well as next-generation environments, such as those utilizing virtualization and cloud technologies. Part of
CA Technologies Service Operations Management product portfolio (
#serviceopsmgmt),
CA SOI 3.0 (formerly CA Spectrum Service Assurance) offers IT managers several automated methods for building and maintaining real-time models of business services from end-to-end.
“Today’s challenging, dynamically changing business and technical environments are outpacing the abilities of current management tools. IT needs a game changer,” said Mike Sargent, general manager, Service Assurance, CA Technologies, in a statement. “CA Service Operations Insight is a next-generation tool that is precisely designed to address the service quality requirements of real-time, interactive online services that drive many businesses and governments.”
Visualizing business services end-to-end in real time: CA Service Operations Insight (SOI) displays real-time cross-domain models of the groups of IT components that support specific business services. The CA SOI Service Console, shown here, integrates information from application, infrastructure and other domain management tools to build, maintain and analyze service models to pinpoint the sources of the severest impact (red dotted line and circles) and other risks (yellow circles) to business services. This helps to speed service problem triage and mean-time-to-repair and to mitigate business risk.
Like its technology predecessor, dubbed business service management (BSM) by the industry, service operations management technologies work to link the business service with the underlying application and infrastructure components supporting it. By doing that, the software is able to manage -- using existing tools in the environment -- those components that support the service, keeping end-user or customer experience top of mind. Yet unlike BSM tools, many of which were dependent on a manually updated configuration management database (CMDB),
CA SOI 3.0 automatically updates service models when new components are introduced into the environment. That both reduces the manual efforts of IT managers and also keeps critical data related to business services up-to-date and accurate in real time, making it easier to manage IT service delivery across traditional, virtual and cloud resources.
“The current BSM tools on the market have an approach that is dependent upon the CMDB, so if you need to make a change to the infrastructure you wouldn’t immediately know if you were going to negatively impact business services without first getting permission to make the change,” says David Hayward, senior principal product marketing manager at CA Technologies. “Today’s environments need a process and product geared toward real-time operations that uses automation and intelligence. This reduces the effort to build and maintain accurate, end-to-end service models.”
The software not only helps establish the service models by which to manage application and infrastructure components, but is also works to resolve service quality and performance issues as they occur. The product is also designed to leverage existing domain and IT management products.
“It leverages data collected from all existing IT management tools in the environment: network, systems, virtual, application database, mainframe and more. It can then deliver a true cross-silo, real-time view of what comprises a business service and manage quality and availability,” Hayward explains.
For instance, CA SOI 3.0 can trigger workflows across data center and cloud resources to fix business service quality and availability problems. It also queries and correlates historical and real-time cross-domain events, enabling IT managers to see if all components in the environment are working as expected to support the business service. The software can also provision resources to ensure service quality expectations are met and mitigate the risk of missing service-level agreements (SLA).
Such capabilities are mandatory to effectively manage services across today’s environments, according to industry watchers.
“CA Service Operations Insight offers a cohesive and powerful design for delivering time-sensitive insights into dynamic service-to-applications interdependencies and performance issues in order to mitigate business risks, align resources with business objectives and meet service quality expectations for end-user consumers as well as key business stakeholders,” said Dennis Drogseth, vice president, Enterprise Management Associates, in a statement.
For more details, visit this link.
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